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About payment

Choice of payment method

1. Credit card

2. Bank transfer

You can choose between the two.

* Shipping will be done after confirming the transfer.

* Customers are responsible for the transfer fee.

(The transfer fee at the time of payment varies depending on the institution used)

​About delivery and shipping

About delivery method

We will deliver it to the delivery address specified by the customer by Kuroneko Yamato or mail.


About delivery time

The ordered products will be shipped in sequence as soon as the stock is confirmed. Usually, it will be shipped 3 to 4 business days after receiving your order.


Specify delivery date and time

The delivery date and time can be specified from 5 business days to 1 week before the order is placed. We do not accept any other delivery date and time specifications.
In addition, we do not reserve any products.


About shipping charges

Shipping charges are set for each product and prefecture. 
Free shipping for purchases of 20,000 yen or more (product price) per order.


When there is a change of address after ordering

If the delivery address changes after your order is completed, please be sure to contact us by email.
Please note that if you do not contact us, it will be delivered to your old address.

About overseas delivery

As a general rule, we do not deliver to overseas.

​About delivery and shipping

Precautions for returns and exchanges


Returns or exchanges due to customer reasons such as "different from the image", "different from the expected color", "wrong order", etc.

We do not accept any.

We will only accept if there is a defect in the product or if there is a delivery error such as something different from the order details.
Those who apply to the following cases and wish to return or exchange within the return acceptance period (within 7 days after the item arrives)

Please contact us by email.

Delivery mistakes such as defective products or different from ordered products

Return shipping fee: Re-shipping fee at the time of return payment: Our company's burden Refund amount at the time of return: Product price, consumption tax, shipping fee (excluding the case of free shipping)

However, we cannot accept returns or exchanges in the following cases.

<Case where returns are not accepted>

  • ・ Products that have been used once ・ Products that have been scratched or soiled by the customer ・ If the returned product is judged to be in poor condition ・ Products that have been returned for more than 8 days

  • ・ If you do not contact us in advance when returning the product ・ Products that have been repaired by the customer ・ Products that have lost tags or stickers

Packing of returned goods

Please pack the applicable product. You may use the packaging materials at the time of delivery.



To prevent loss or non-delivery, please return it by "courier service" or "Yu-Pack" that you can confirm receipt.

About refund


・ For replacement

There is no refund process for exchanges. We will bear the shipping cost for reshipment.


・ For returns

We will transfer to the designated bank account.
Refund Please contact the payee's bank account and return the item to the designated return address, and we will refund the item within 10 days after the returned item arrives at our shop (after our return processing).
(However, excluding the period when the bank is closed for a long time such as the year-end and New Year holidays) In addition, we will bear the bank transfer fee for refund.


・ Refund time and method

We will refund based on the following. (However, excluding the period when banks are closed for a long time such as the year-end and New Year holidays)

Within 10 days after the returned item arrives at our shop

If you have any questions, please feel free to contact us by email.


About cancellation

No cancellations will be accepted after the order is completed.
If you have any questions, please feel free to contact us by email.

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